What are the shipping charges applicable on my order?
- All products are eligible for shipping across India.
How long does it take for an order to arrive?
We ship throughout the week, except Sunday & Public holidays.
- Most orders within our segment leaves our warehouse within 3-5 days and are delivered within 10-15 days from the date of order.
- For some products we take 30-45 working days or as per the delivery date specified by us at the time of placing the order. The longer delivery time is on account of production process as these products are customized and handmade and take an average of 30 days to manufacture.
- Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
How do I know if my order is confirmed?
Once the order is successfully placed, you will receive the following notifications via email:-
1. Email confirming the order
2. Email with tracking details and Invoice once the product is shipped
What if the product is received in damaged condition?
- We are committed to
deliveryour order with good quality packaging within giventime frame. To ensure that your order reaches you in good condition, in the promised span of time, we ship through reputed courier agencies only.
- If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
- Also, please call our customer care at +91-9835195486 or email us at [email protected]tralaya.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost.
- Please make sure that the original product tag and packing is intact when you send us the product back.